Contact
We’d love to hear from you!
Whether you have a question about your order, want to learn more about our perfumes, or just want to say hello - reach out to us anytime.
Customer Support
Email: desertaura01@gmail.com
If you want to track or manage your orders, please log in to your account here
Support Hours
Monday – Saturday: 10:00 AM – 7:00 PM EST
Sunday: Closed
Connect With Us
Follow us on Instagram and TikTok: @DesertAuraa
For collaborations or wholesale inquiries, email us directly.
We're Here For You
Our team is dedicated to making sure you have a smooth and luxurious experience with Desert Aura - Expect a response within 24–48 hours.
How can we help you today?
Customer Support & Common Questions
🌍 Are the perfumes original and imported?
Absolutely. All our products are 100% authentic, directly sourced from premium perfume houses in the UAE, Saudi Arabia, Kuwait, and more. We never compromise on quality.
🚚 Do you offer free shipping?
Yes! We offer FREE standard shipping (3–5 business days) on all U.S. orders. You can also upgrade to priority shipping (1–2 days) for just $4.99. Fast, secure, and tracked.
📦 Where do you ship from?
We ship all orders from Brooklyn, New York, ensuring fast and reliable delivery across the United States with USPS or UPS.
💬 Do perfumes come gift-ready?
Most of our perfumes are beautifully packaged in elegant branded boxes. However, gift-ready wrapping is available on request. Just leave a note at checkout or contact us directly after your order.
💳 How do I pay for my order?
We accept all major payment methods, including Visa, Mastercard, American Express, Discover, as well as Apple Pay, Google Pay, Shop Pay, and PayPal. You can check out quickly and securely even if you don’t have a PayPal account.